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Terms of Service

The terms and conditions for using the Readeld service.

Content rules and mature (18+) content

Rating a work correctly is the author's responsibility. The points below summarize Readeld's content rules; the full Terms of Service text will follow here.

  • Content that is not suitable for minors (for example explicit sexual or violent scenes) must be marked as mature (18+) content. Marking it is the author's responsibility.
  • Mature content is shown only to signed-in users who have confirmed their age. The confirmation is self-declared: we do not store the date of birth you enter, only the fact and time of the confirmation. We do not ask for identity documents.
  • We do not show advertising next to mature content or on its pages.
  • Content whose primary purpose is sexual arousal (pornographic or gratuitous sexual depiction), sexual content involving minors, and any unlawful content are prohibited. Marking it as mature does not make it permitted.
  • Anyone can report a missing or incorrect rating. A moderator can set a work to mature content, and the author cannot undo this. For repeated misrating or prohibited content, the work can be locked or removed and the account restricted.

Private messages, anti-harassment protection and sanctions

Draft: this section is under legal review and the final text will be added later.

Private messages exist for contact between writers and readers. They must not be used for harassment, spam or deception.

  • Harassment, threats, impersonating another person, and unsolicited, bulk or repeated messaging (spam) are prohibited.
  • You can block any user. A blocked user cannot send you private messages, follow you or review your works; reviews they already left stay visible. Blocking does not hide or mute the user.
  • You can start a new conversation only with a verified email address, an account at least 24 hours old and at most 10 new conversations a day; until the recipient replies, you can send at most 5 messages.
  • You can report a user and, where relevant, a specific private message. The reported message and up to 5 messages before it can then be viewed by a moderator or admin; they cannot see the rest of the conversation. Details are in the privacy policy.
  • A moderator or admin can impose a private messaging ban (DM ban) with a mandatory reason, under which the account remains otherwise usable. For serious or repeated violations, an admin can suspend the account. Every sanction is logged with its reason.
  • If you believe a DM ban or suspension is unjustified, you can ask for the decision to be reviewed through the contact page. Include your account email address and your position in the request.

You can request a review, or ask about these rules, through the contact page: Contact

Withdrawal and refunds (credits, chapters, subscription)

Draft: this section is under legal review and the final text will be added later.

When you buy credits and when you unlock your first chapter, you tick a separate, unticked-by-default box to request immediate delivery of the digital content and acknowledge that you lose your right of withdrawal. The rules below apply to refunds.

  • Credit top-ups: within 14 days of payment you can ask for a refund of the money for the credit that has not yet been spent. The refund goes back to the original payment method, at the unit price valid when you paid.
  • The money for credit that has already been spent, and the price of an unlocked chapter, is not refundable, because delivery of the content begins with the unlock. In case of a technical error, a double charge or removal of the content by moderation, you can ask for a discretionary goodwill credit adjustment.
  • Bonus credit (for example gift, referral or monthly subscription credit) is not refunded as money.
  • Subscription: cancellation takes effect at the end of the period already paid. Refunding the subscription fee is decided case by case, on request.
  • Request a refund through the contact page. Say that you are asking for a refund and include the number of the invoice for the payment. The deadline is met if your request reaches us within the 14 days.
  • We decide on your request within 14 days of receiving it and, if it is justified, start the refund within the same period. We issue a credit note (storno invoice) for the refund.
  • There is no self-service refund; a member of our team reviews each request.

You can send a refund request or question through the contact page: Contact

The full Terms of Service text will be available on this page soon. In the meantime, feel free to reach out with any questions: Contact